Return and Refund Policy

Our Return and Refund Policy is outlined below, and is in accordance with the Australian Trade Practices Act.

Although it is important that you are satisfied with your purchase, we will not accept returns and provide a refund if a customer:

• simply changes their mind after buying the goods
• has discovered they can buy the goods more cheaply or on better terms somewhere else
• knew about a particular fault before buying the goods
• damaged the goods.

We will accept returns and provide a refund if:

• goods are faulty or they become faulty soon after buying them
• goods are unfit for their purpose—which means they will not do what the consumer reasonably expected them to
• goods do not match our description or sample

To claim a refund, please:

• return the goods within 3 days of receipt
• do not dispose of, lose or destroy the goods
• do not damage the goods
• provide proof of purchase, such as our receipt or credit card receipt
• provide details of how the goods are defective.

Shipping
To return your product, you should mail your product to: 313A Elizabeth St, North Hobart

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.  Thank you